General Floral Guidelines

2. Attire –Talk about acceptable dress code a. Always have their name tags on b. Try to wear the provided Masterpiece shirts.  If they are dirty, wear plain, non-logo shirtsc. Appropriate footwear, no sandals or crocs!

3. Arrival–After punching into Chronotek, find a Meijer team lead, let them know you've arrived, and get started.

4. Phones –Phones can be used for emergencies only a. NO TEXTING OR TALKING ON PHONE WHILE WORKING!b. No listening to music on headphones or ear buds.  The merchandiser must be able to hear and answer customer questions.

5. Toss–The importance of toss and how to prevent toss a. Pay attention to your expiration days on your cut flowers. Most dates can be found under the barcode, and may be backwards. (For example, a cut flower that expires on May 8th may look like 08/05 b. Check for potted toss c. Put toss in a predetermined area. If you are unsure, ask me or find a general merchandiser TL d. No counting of toss for store IN ANY WAY. e. Letting the store management know before you leave of the toss and where it is located - this is not needed if a predetermined area has already been decided and management is aware. f. Toss is to be tossed. No discounts, no giving it away, and no taking it for yourself.

6. Watering– a. Look for the key items on what needs watered - and remember the tricks. Flower types are typically thirsty, and will require regular watering (each visit). The exception to this rule is orchids. Foliage types are a lot trickier. The thicker the stem and leaves, the more water the plant holds. This is how cactuses are able to stay well watered even through a major drought. Cactuses are basically massive leaves that hold their water inside and that allows the plant to feed itself over time. Ivy, however, have thin leaves and thin stems. It cannot hold as much water and needs to rely on the water in it's soil. As it takes the water from the soil, it will start to dry out and that water needs replenished.     Foliage types typically need watered once per week. It is better to air on the side of caution and underwater when you are unsure. We can rebound fairly easy if something is mildly underwatered. It is incredibly difficult to rebound from overwatering. When we overwater, our leaves will turn yellow and roots will begin to rot.| b. Water properly. Do not use a watering can to spill water over the top of the leaves in hopes that it will reach the soil. You will make a mess and have a lot of unhappy flowers. When watering, use your watering can to reach into the pot itself for watering. You may also use a spray bottle on smaller items that do not need as much water, or a turkey baster to reach into smaller pots or harder to water areas. c. Using yellow safety cones EVERY TIME YOU WATER

7. Customer Service–Explain the importance of helping customersa. Engage any customers that are within the floral dept.b. Help with live good item that pertains to the floral dept.  c. Take a customer directly to a Meijer employee if the customer needs help with another product.

8.Merchandising–Brief description of main products and varietiesa. Cut flowers i.Roses -> Bouquets -> Bunches;1. Most expensive to least expensive in each category ii. Water levels in buckets iii. Spreading out cuts b. Potted itemsi. Horizontal Color Striping–Keeping all like products together, not just tossing products where ever there is an opening.

1. Striping horizontally

2. Keeping seasonal themes together

3. Shorter items in front of taller items

9. Signage–Making sure there are signs on every display

a. Being aware of sales and getting those sales signs displayed immediately

b. Signage place in clips on the tables from left to right

10. Cleaning up–Sweep up after yourself

a. A clean environment is a major concern for customers

b. Returning moved items back to their proper location

c. Make sure there is no clutter around displays, under tables, or around the floral desk